[Osx-nutters] Avoid TigerDirect!!!
Hex Star
hexstar at gmail.com
Mon Feb 26 06:43:45 CET 2007
.TigerDirect has the worst customer support ever and their rebate system is
a scam...just look at this site:
http://tigerdirectsucks.org/wp/?p=3&cp=all#comments ...and check out the
employee comments:
1. 10
Gary Nueman Says:
May 2nd, 2006 at 2:18
pm<http://tigerdirectsucks.org/wp/?p=3&cp=1#comment-53>
I really do understand everyones point of view and the frustration
involved in making online purchases, however i am of the opinion that Tiger
direct can still make good on thier promises and finalize orders towards our
satisafction. I just think we are exaggerating the issue a little bit too
much, and most likley isolating this matter to just one issue.
Instead of just complaining on a blog you can try to call them like i
did(and many others) as this has resolved our problems quickly. Complaining
doesnt help nor does it get any point across any forum. It simply is a waste
of space and as we all know…"space abhords an empty vaccum".
make this blog meaningful instead of a hate site. find a solution for
all customers with issues to improve the present condition of inertia. There
are better things to do in thgis lifetime than to blog away the time with
slander.
1. 12
Anonymous Says:
May 2nd, 2006 at 2:46
pm<http://tigerdirectsucks.org/wp/?p=3&cp=1#comment-55>
Gary, your comments come across as very biased when the IP that you're
posting from goes back to a Systemax owned IP address.
(Actually IP information removed so I don't have to listen to any
bellyaching from the parties in question.)
This is not a hate site, this site is about enlightening the public
about the sneaky, deceptive, and in some cases outright dishonest business
practices of Tiger Direct.
If Tiger Direct wants to do right by their customers, and fix their
mistakes, I agree, that's what they should do, but it's not the customer's
responsibility to constantly chase them and beg them to make things right.
1. 13
kevin mallack Says:
May 2nd, 2006 at 10:05
pm<http://tigerdirectsucks.org/wp/?p=3&cp=1#comment-57>
dear administrator:
im a friend of gary and the attempt of revealing(or evening having
access) of a private IP address is pretty lame.
AS a matter of fact, gary and myself will counter your pathetic blog
with our own(based on facts and not stupidity nor a cowards way of
approaching an issue as you have)
go ahead and post my IP in any manner and you will find yourself in a
very real lawsuit where you will not hide behind your blog. you want a flame
war you have one…a real one…we will also be frequenting the IRC channels for
support as well as other avenues of assistance. Your stupid site will be
removed in one` way or another.
yes..this is a hate site as posting someones IP address in this manner
is downright uncalled for.
if anthing has been proven today..you are most certainly bias. its sad
that the net has to allow stupid administrators like you to post you hate
messages…will see you soon
1. 18
Current Tigerdirect Employee Says:
May 6th, 2006 at 11:48
am<http://tigerdirectsucks.org/wp/?p=3&cp=1#comment-77>
Hello kids. I am a tigerdirect employee and I am here to set the
record straight. I am also going to give you the **#1** tip to make sure you
have a good experience with tigerdirect. [see end]
I am not going to blow sunshine up people's ass — tigerdirect has many
problems that need to fixed and like many big companies it is slow to do so.
But the company is not out to scam you. You know how little $200 means to
the company?
When you call and say you were charged XXX instead of YYY; we have to
verify the information on our end and get proof from you. Don't expect
things to happen overnight. It can take days to get adequate resolution.
Yes, Princess, the world does not revolve around you and you are not the
only customer. There are others with more important problems. If you have a
legitimate reason, be patient, it will be solved. I have NEVER **EVER** seen
a legit reason not be solved in favor of the customer when escalated.
Dude, don't post Fran's email. That is f****ing retarded. Does she go
around posting your name and email on www.annoyingcustomer.org? And
get Tigerdirect's logo off your site because you are asking to get sued.
Take a look other hates sites — they never use the logo because that is
infringement.
Realize, at the end of the day you deal with people who take crap from
other people all day long; be considerate, understanding, and patient — and
they will go out of their way to help you. Act like an inconsiderate jerk
and you are going to be treated as such.
If you want to avoid many, if not, all the problems with online
ordering — call the 1-800-800-8300 number to make the sale. Agents get
commission on sales you place over the phone– so it is in their best
interest to make sure you are a happy customer from start to finish. The
agent who places the order will also have to take care of any subsequent
customer service issues related to that order. We (customer service agents)
make no money on web orders and therefore you will get the standard service.
Trust me; call in all your orders. We get money, you get excellent
service. Everyone is happy.
——————-
If anyone has questions, feel free to ask me.
45
Formal Employee Says:
June 16th, 2006 at 7:45
pm<http://tigerdirectsucks.org/wp/?p=3&cp=1#comment-128>
*** NOTE FROM ADMIN: THIS POST IN PARTICULAR HAS DRAWN A LOT OF ATTENTION
LATELY, ESPECIALLY REGARDING CUSTOMER CREDIT CARD INFORMATION. THIS POST IS
THE OPINION OF ONE VISITOR, AND THIS SITE HAS NO WAY OF VERIFYING WHETHER OR
NOT REAL CUSTOMER DATA AND NOT REAL LOOKING DATA IS SHARED WITH TRAINEES, SO
KEEP THAT UNDER CONSIDERATION AS YOU READ THIS POST ****
Onrebate.com <http://onrebate.com/> � ULTRA Products � Systemax- Global
Computers � Power Up - CPU Tech Support and Tiger
Direct.com<http://direct.com/>are all the same company. They tell
their employees when they get hired that
they are completely separate company even though the employees get a check
from the same company, same bank Wachovia � same Coach Que- aka Manager
extension and most of these employees work under the SAME ROOF. How do I
know? Cuz I use to work there until they drew the last draw today.
Tiger Direct is a company that treats it�s employees like a number, I�m not
sure if they got the idea from Bellsouth but they definitely need to improve
the management in that company. I walked through 2 isles within the call
center of nothing but buckets from the United States Postal Service of
rebates submitted by customers only to know that 85% of those rebates
submitted will be rejected. The secret to this company rejecting the rebates
is by not allowing you to claim with a copy of a UPC and not allowing you to
claim twice for either not sending it through the correct postal method
which I personally was advised that any copies that come in that did not
have these things should be denied, no questions asked. They also stopped
the Rebate Guarantee program so that customer�s who submitted and were
denied by Onrebate department could not claim it through Tiger.
I was also a witness to many of the dirty deeds like treating employees like
their own customer�s. Yeah I said it, and I told their Stupid ass HR lady
who seems to follow everything by the book that she can take that book and
shuv it up her ass. Anybody that works for that company that is not in front
of a supervisor or monitored by QA (Which the QA department does not exist ,
it is just the supervisor�s and managers logging in the agents phone when
they feel like it -) basically will tell you that 90% of the calls coming in
are nothing but RMA request, exchanges and upset customer�s because of
defective products or returns for refunds.
I am not sure why so many defective products are returned to this company, I
for one never bought anything because seeing how much RMA�s we created was
scary. I also wanted to add that the security in that company sux too.
Anybody can walk in and walk out easily simply by saying yeah, I work here.
I did that for 2 months when I had lost my pass card to get in and would
easily just follow employees in whom I never met before but simply saying,
sure- I work here. Anyways, customer credit card information is shown to
trainees whom are not yet hired by the company. Yeah, I actually trained
along with the other twenty something people to work and practice on actual
customer accounts. I saw credit card numbers, address, the 3 digit security
#�s on the customer cards, and the exp date � with the billing info and all.
I was expecting to have this information blocked out from people who did not
pass the training classes but hey, that is the way they train and been
training for the last couple of years. Any employee in that company can
easily write down a credit card number with all the info I just stated and
do dirty to a customer. Customers usually call in advising there have been
fraudulent charges on their credit cards.. hmmmm hopefully it was not an
employee but we can�t say that. We simply tell the customer to fight it with
their bank � we don�t even look into it.. How sad is that?
They had me doing customer service initially, and I noticed that the better
you are at your job and the better you get, the more Work is given to you.
Employees are rewarded not by thanks but by more work. Shit I was then sent
over to work for Tech Support for ULTRA on the other side of the isle from
where I was doing customer service. They decided now to implement a chat
program where Tiger Direct customer�s can chat with employee Agents.. Guess
who those Agents are??? They are ULTRA � Systemax �CPU Techs doing customer
Service for tiger Direct�. Wow � Just look at their names on each that
answer the chat then call ULTRA and confirm those employees work there � put
2 and 2 together and hello ??? There is your proof.I hated doing those chats
and assisting customers on the phone � the customer quality was not good and
when I complained they simply said if you can�t multitask then go somewhere
else lol. What a bitch.
You know, I asked the manager�s and the Supervisors of the floor 3 weeks in
advance if I come in to work on Memorial Day if I would get paid the Hours I
work + The Holiday.. I was looked in the eyes by all 3 High Authorities and
was told yes� I even asked them in front of the other employees to make sure
everyone on the isle heard the response and we were told yes we would get
paid the hours we worked + the Holiday� well today the reason which lead me
to write this upsetting letter for the entire world to read which may or may
not make a difference to many people out there is the fact that I did not
get paid those extra hours.
You know what their excuse was? Well if you would have read your employee
manual you would have seen that you would have had to be with the company X
amount of days to qualify for the paid Holiday. OMG � After asking a bunch
of times 3 weeks in advance and I am talking about Managers working their
for over 5 + years !! if they were sure I would get paid and my answers were
yes, I and my fellow co-workers came in worked those hours and then were
rejected on this check for those hours because it was our fault?? WoW � I
knew we treated the customer�s this way but treating the employees like this
too was just too much. That was the reason I sent HR to hell and told my
Higher Superiors they can shuv the warning (yes I got a verbal warning for
complaining about this) to shuv it up their [@#$#%@%] and [@#$#%@%].
Let it be known to the world, tiger direct has bad customer service, bad
security with customer information, and pretend they are not other companies
when in fact� they are.
Whatever- Tiger Direct� Your Verbal Warning has been denied, have a good day
and enjoy your new reputation.
Formal Employee of,
ULTRA Tech Support
CPU Tech Support
Systemax AOL Tech Support
Tiger Direct Customer Service Agent
1. 47
Former Employee Says:
June 21st, 2006 at 4:25
pm<http://tigerdirectsucks.org/wp/?p=3&cp=1#comment-131>
I use to work over in Tiger Direct as well and I remember one thing
that they use to do on their Flagship software from CA (Channel Partner)
a.k.a eTrust was to cover the UPC with another sticker on top of it in
hopes that it would confuse the customer's so that in return they would not
want to claim or just stop looking for the UPC code all together. You don't
know how many customer's I use to get asking where the UPC on not just this
product but many products out there.I had to admit, it was a nice scam
until I complained about it and then I was fired heh. How bout dem apples
huh ? I'll never want anything to do with a company as sleezy as this trust
me I use to work there too.
I used to do a lot of business at TigerDirect but after seeing how both
current and ex-employees represent their company I have decided to no longer
do business with TigerDirect and I HIGHLY recommend you do the same...
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://www.tit-wank.com/pipermail/osx-nutters/attachments/20070225/9b384390/attachment-0001.html
More information about the OSX-Nutters
mailing list